TeHyCa · Poombarai, Kodaikanal
Important Notes/House Rules/Terms & Conditions
PLEASE READ IN FULL BEFORE MAKING A BOOKING.
01
Check-In/ Check-Out
Check in - 3 pm
Check out - 11 am
Check-in Steps
Intimate site supervisor of your arrival, 5 minutes prior to arrival at TeHyCa.
If you are coming in your own vehicle, park at designated space by the road next to the the gate of TeHyCa on the opposite side.
Intimate site supervisor of arrival and wait for their assistance. Keep ID cards of all visitors handy as it will be required for Check-in.
We do not provide early check-in or late check-out. If guests arrive earlier than check-in time, they can leave their luggage and explore around or go sight-seeing and occupy the room as soon as its ready.
Guest cannot choose specific room in a category while booking. On arrival guest can choose from available rooms in the booked category. Guest who's booked most in advance will be given preference of room choice if more than one guest is awaiting a room.
02
Cancellation policy
TeHyCa operates on a large property with only four rooms. The cost to run and maintain the property remains the same whether occupied or not, so our cancellation policy is applied very strictly to keep rates fair & attractive for all guests.
The price paid for the room is for holding it exclusively for you, whether or not you stay. (Please read the No Exceptions Policy clause below.)
By making a booking at TeHyCa, you agree to the following terms.
REFUND TERMS
REFUND TERMS
| Cancellation Timing | Condition | Refund Policy | Notes / Examples |
|---|---|---|---|
| Same-day cancellation | • Booking made at least 72 hrs before check-in • Cancelled before 11:59 p.m. on the same date |
Full refund (100%) — courtesy allowance for accidental bookings or if the property is found unfit for your needs. | Beyond the same day, standard cancellation terms apply. |
| 11 or more days before check-in | Cancelled before 3:00 p.m. on the 11th day prior to check-in | Full refund minus ₹2,000 per room per night (cancellation / transaction fee). | Example: If you booked 2 rooms for 2 nights, ₹8,000 will be deducted as the cancellation fee. |
| Within 10 days of check-in | Cancellation made anytime within 10 days before 3:00 p.m. of the check-in date | No refund. | The full booking amount is non-refundable. |
Refunds (if applicable) are processed within 10 working days from the time your WhatsApp cancellation message is received.
03
Children Policy
Children are permitted at TeHyCa but on Guardians responsibility. Parents/adults must ensure that their accompanying children must be next to them at all times! Being very careful and giving full attention to children outdoors is imperative for their safety. Look at Terrain/Location challenges.
Child below 3 years of age will have no extra head charges. 50% of extra head charges will apply for child between 3 to 8 years of age. 100% extra head charges will apply for child above 8 years of age.
04
Terrain/Location challenges
Being located on a mountain slope, navigation through this property requires climbing up and down many steps at a time.
Do check room pages to see the step count to desired room. Being physically fit and mentally strong is imperative to enjoy this property. If this may be a concern for any reason such as health reasons, disability etc this property may not be ideal for stay. Being cautious of the terrain and staying few feet away from any steep areas is imperative to avoid accidents. You must stay close to the children and hold them at outdoor areas to avoid any risks/dangers.
Please note: TeHyCa will not be held responsible or liable for any injuries, harm, accidents, damage, or losses that may occur due to the challenging terrain, steep areas, or any natural features of the property. No refunds or compensation will be provided for incidents of this nature.
As we are located in a remote location with a challenging terrain, our services may differ from typical hotels. There is no 24/7 reception services & rooms is cleaned only on advance request post check-in. We limit room service to 3 meal times a day and kindly ask that all service requests/food orders be placed together a few hours. Although we cannot guarantee precise delivery time of requests/food orders, we try our best, given the circumstances of the day. We by no means identify ourselves as a luxury property. We are best enjoyed by those who find luxury immersing themselves in nature and having a spirit of adventure.