Cancellation policy

TeHyCa operates on a large property with only four rooms. The cost to run and maintain the property remains the same whether occupied or not, so our cancellation policy is applied very strictly to keep rates fair & attractive for all guests.

The price paid for the room is for holding it exclusively for you, whether or not you stay. (Please read the No Exceptions Policy clause below.)

By making a booking at TeHyCa, you agree to the following terms.

REFUND TERMS

Cancellation Timing Condition Refund Policy Notes / Examples
Same-day cancellation • Booking made at least 72 hrs before check-in
• Cancelled before 11:59 p.m. on the same date 		Full refund (100%) — courtesy allowance for accidental bookings or if the property is found unfit for your needs. Beyond the same day, standard cancellation terms apply.
11 or more days before check-in Cancelled before 3:00 p.m. on the 11th day prior to check-in Full refund minus ₹2,000 per room per night (cancellation / transaction fee). Example: If you booked 2 rooms for 2 nights, ₹8,000 will be deducted as the cancellation fee.
Within 10 days of check-in Cancellation made anytime within 10 days before 3:00 p.m. of the check-in date No refund. The full booking amount is non-refundable.

Refunds (if applicable) are processed within 10 working days from the time your WhatsApp cancellation message is received.

HOW TO CANCEL

  • WhatsApp is the only official method for cancellations: +91 90254 00932

  • Emails are not checked and are not valid for cancellation.

  • Phone calls are welcome, but only a WhatsApp message counts as proof of timing.

  • Unanswered calls or failure to reach us by phone do not count as cancellation notice or proof.

  • Include in your WhatsApp message:

    • Name on booking

    • Contact number

    • Booking details (check-in & check-out dates, number of rooms, booking reference number)

    • Reason for cancellation

  • If messaging from a number not on the booking, please attach a screenshot of the booking reference for verification.

NO EXCEPTIONS POLICY

At TeHyCa, we understand that guests don’t cancel without a serious reason — it’s almost always due to an unexpected situation or emergency.

We also understand that cancellations can arise from the most serious and unforeseen circumstances, including deeply personal losses.

However, please understand that even in such situations, our policy remains the same and no exceptions can be made.

All cancellations, regardless of reason, will follow the terms stated here.

We do not provide refund exceptions for any reason, including:

  • Illness, accidents, death/bereavement, or personal/family emergencies

  • Travel delays, road closures, or weather conditions at your location or along your route

  • Local weather at TeHyCa (unless a Government Red Alert or official order prevents us from operating, in which case guests may reschedule their stay within 90 days from the original check-in date, subject to room availability and paying only the tariff difference if any).

OTHER TERMS

  • TeHyCa may cancel a booking at any time — even during your stay — for reasons such as:

    • Equipment failure or maintenance

    • Urgent repairs or operational issues

    • Staff shortages or safety concerns

    • VIP or dignitary visits

    • Because TeHyCa serves primarily as the residence of the founding family, and your booking may be cancelled to accommodate their private guests.

  • In all such cases, a full refund (100%) will be issued.

  • In situations where TeHyCa is unable to operate due to official Government orders (not initiated by TeHyCa), such as Red Alerts during extreme weather, or other official closures such as strikes, harthal, bandh etc., no refund will be issued.

Instead, guests will be offered the option to reschedule their stay within 90 days from the original check-in date, subject to room availability and payment of difference in tariff if any.

  • TeHyCa reserves the right to cancel any booking during the stay without refund in cases of:

    • Guest misbehavior or non-cooperation

    • Illegal activities or causing safety risks

    • Disturbance to other guests, residents, or staff

    • In all cases where TeHyCa cancels a booking — whether before or during a stay, for operational reasons, Government orders, or guest-related issues — TeHyCa will not provide or arrange alternate accommodation. Refunds or reschedules, where applicable, will be processed strictly as per this policy.

THIRD-PARTY BOOKINGS

  • For bookings made through Airbnb, Booking.com, MakeMyTrip, or other platforms — the cancellation policy displayed on that platform applies.

  • Cancellations must be made directly on that platform and not with TeHyCa.

  • Any cancellation requests sent directly to TeHyCa for such bookings are not valid and must be handled through the same platform where the booking was made.

Thank you for understanding and for helping us maintain attractive pricing and fairness for all guests.